BAD SERVICE, NO FEEDBACK!

We had our house broken into on the 4th of June 2015. I called Standard insurance and logged a claim with our housing content and buliding insurance (as our front door and gate is broken) on Friday 5 June 2015.<br> We have had LITTLE to no feedback as to what is happening regarding these claims - the onl time feedback is given is when I call or email the, - and evern then no one comes back to me!<br> I do understand these type of claims do take time but it has been almost a MONTH since anything has happened. The service is TERRIBLE to say the least. when siging up no one advised me that we need reciepts for items bought almost 32 to 3 years ago prior to joining the insurance - now all this is an issue and needs to be investigated - we have assor after assors coming out with NO feedback. Yet when the debit order is due - the money must be there for a service we clearly NOT getting! we are seriously considering taking our money else where, on top of having to deal with the trauma of being broken into I now have to run around after the insurance - this is certainly the WORST Service I've EVER had! <br> <br>