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thokozile M

1 reviews | Active since Feb 2015

30 Apr 2021, 19:01

Bad service / No customer experience

I have bought a car using standard bank vehicle for 4 years now, I have been retrenched last year September and been paying my car instalments via EFT using my account number. I have called the call center to advise that they must not debit my account since am paying by EFT every month and was given an email to send to of which i did and no one acknowledge or responded to my email. This was not a surprise to me as STD customer service is pathetic. This month i was debited R900 after the full installment was paid, i made a payment again this month EFT to my surprise they debited my account again. This means they have debited me twice in 1 month after i have made full payments for my car instalment. No communication from them nothing. I can be contacted on *** ..My Account number is ***

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Replies (2)
Standard Bank
Standard Bank's reply01 May 2021, 07:43
Official
 Hello Thokozile,  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)
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tM
thokozile M's update03 May 2021, 09:11
Reviewer Update
I Haven't received any call from the bank, no email nothing. I am at least expecting some kind of feedback in terms of when will the money be refunded back to my account. It has been 2 days withought feedback. This is what am talking about when i say STD bank customer service is very poor. It like no one cares about their customers.