Bad Service - No Communication

Item: Standard Bank
Rating: 1
Author: Thabo M

<p>I settled my standard bank cheque account 6 weeks ago and still have not received a settlement letter. This account was handed over to NDS Credit solutions and so far i have spoken to 5+ people, all of whom have been escalating the matter with no feedback. I have also spoken to Standard bank consultants at Carlton Centre branch, none of whom know how to assist me or even bother trying to get this resolved internally.</p>

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Nov 2016, 09:29

Good day Thato Dave Senyarelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply01 Nov 2016, 09:29

Official

Good day Thato Dave Senyarelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

Standard Bank's replyOfficial

11 Nov 2016, 12:31

Dear Mr Senyarelo

We refer to the e-mail correspondence to you and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

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Standard Bank's reply11 Nov 2016, 12:31

Official

Dear Mr Senyarelo

We refer to the e-mail correspondence to you and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

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