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rakshanda H

1 reviews | Active since Mar 2009

03 May 2016, 07:41

bad service , no care

my late fathers estate has been with this bank for the last year and half and has not being resolved - there is no feedback , no communication , all the work and running around is being done by the family who are still grieving . this pathetic service from the bank , where no one cares about the family .

0
Replies (2)
Standard Bank
Standard Bank's reply04 May 2016, 06:59
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply04 May 2016, 13:38
Official

Hi Rakshanda

 

I refer to the e-mail correspondence and confirm that the matter has been discussed, if you have any further concerns you can contact me.