Bad Service - New Card after it was ******

On Sunday 29th MArch 2015, My mother's Cheque card was ******, and R2000.00 drawn from her account. my mother called the card division on the night her card was ******, so that her card would be stopped. The person on the line did this, but the next morning at the branch in orkney my mother was told all her cards and accounts, including savings and credit card was frozen. My mother asked them to unfrozen her accounts and order a new cheque card, which they said they did. On Saturday 4th of April my mother went to the atm to pay an account with her savings account card. The machine swallowed her card. When she phoned the card division, the person told her her cards and accounts was still frozen, and no new card was ordered on the system. So the Manager at Orkney branch did not do her job, and caused my mother another few days where she was without her bank cards and couldnt pay her accounts.yesterday she received a new card at the branch, however when she tried to pay her accounts at the atm, she couldnt again because they sent her a credit card and not a cheque card. Now she has to go to the branch a 3rd time because workers at standard bank cant do their basic jobs correctly