Bad Service, never following up with your customers.

Hi Standard Bank.

I need the date changed on which you charge me for my overdraft on my cheque account, I have raised this concern last month with one of your supervisors that failed to come back to me after she promised she would. yet again you charghing my account for overdraft fees on a date that is convenient to you and not to me the client, a date which I have no money in my account, causing my account to go into a negative, this is your fault, not mine, please get your developers to fix the system to work for the customers as with all your other services where you can change the debit date, this is no different. fix this, you messing with your customers. My pay day is not the 25th or the 26th, I need these charges moved to the last working day of each month. this is an inconvenience which you causing me.

On another note, Your Home loans department failed to followup on my other query. When I app**** for my home loan, you gave me a ****py interest rate, I want this re-negotiated and I want a better interest rate, You making R100's of thousand rands out of me, why do you not want to give me a better interest rate on my home loan or would you rather want us to look for a better interest rate with another bank if you not willing to assist.