nM
nomzamo M

1 reviews | Active since Oct 2017

15 May 2023, 15:34

Bad service, need to open an account urgently

I asked Gladys from your customer service department (I think) to call me back regarding opening bank account she never called, she promised to assist me, I’m already disappointed I need bank account before Friday as I’m getting clearly you do not want me :(

0
Replies (11)
Standard Bank
Standard Bank's reply15 May 2023, 15:38
Official
Dear Nomzamo Mhlungu

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
nM
nomzamo M's update16 May 2023, 12:08
Reviewer Update
No one has called me, clearly you don’t care , honestly your service is disgusting...
Standard Bank
Standard Bank's reply16 May 2023, 12:09
Official
Hi Nomzamo.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***
 
nM
nomzamo M's update16 May 2023, 12:13
Reviewer Update
What are you saying?? Are you people going to assist me or not? I just need a dam account! Or must I move on? You so quick to respond nonsense but you not actual helping me
Standard Bank
Standard Bank's reply16 May 2023, 12:17
Official
Hi Nomzamo

We will follow up and get back to you.

We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***

nM
nomzamo M's update16 May 2023, 12:27
Reviewer Update
I need the account before Friday as I’m getting paid, honestly if you can’t call me or help me by today don’t bother I will move on to another bank
Standard Bank
Standard Bank's reply16 May 2023, 12:29
Official
Hi Nomzamo

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
nM
nomzamo M's update16 May 2023, 12:30
Reviewer Update
Waiting
nM
nomzamo M's update16 May 2023, 12:39
Reviewer Update
I’m still waiting
nM
nomzamo M's update16 May 2023, 13:02
Reviewer Update
You people are honestly sick! Why is this so difficult? Are you going to call or not?
Standard Bank
Standard Bank's reply16 May 2023, 13:18
Official
Hi Nomzamo

Our team will contact you.

Kindest regards, 
Standard Bank Hello Peter Team
***