Bad service, my father passed away and the money of payouts was debited into my brothers account he's a standard bank client, my brother doesn't have an app, it took us 5 whole hours to get help in a bank only doing transfers, we tried asking help from th

Bad service, my father passed away and the money of payouts was debited into my brothers account he's a standard bank client, my brother doesn't have an app, it took us 5 whole hours to get help in a bank only doing transfers, we tried asking help from the branch manager she initially dismissed us saying there's nothing she can do, she didn't have empathy or good customer care even when we explained how emergency our situation was. I advised my brother to close the account after withdrawing the funds.