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Nomvula N
1 reviews | Active since Aug 2017
24 Sept 2020, 10:37
Bad service, my credit report a mess because someone from Standard Bank couldn't do their job
Standard bank's credit card department failing to do their job, I've sent numerous emails and no one ever responds. I paid off (settled) my credit card in 2018 and they confirmed payment was received and that account had been closed. They sent me the paid up letter. Fast forward to 2020, I get to find out that my credit card is still active and this has messed up my credit report so badly because credit still shows active and credit hasn't been used since 2018 meanwhile it was paid up and I was told account was closed. No one bothered to update the account as being closed with Experian. I need someone who can sort this out urgently and my profile updated.
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Replies (4)NN
Nomvula N's updateReviewer Update
02 Oct 2020, 13:20There has still been no communication from standard bank.
NN
Nomvula N's update02 Oct 2020, 13:20
Reviewer Update
There has still been no communication from standard bank.
NN
Standard bank's credit card department failing to do their job, I've sent numerous emails and no one ever responds. I paid off (settled) my credit card in 2018 and they confirmed payment was received and that account had been closed. They sent me the paid up letter. Fast forward to 2020, I get to find out that my credit card is still active and this has messed up my credit report so badly because credit still shows active and credit hasn't been used since 2018 meanwhile it was paid up and I was told account was closed. No one bothered to update the account as being closed with Experian. I need someone who can sort this out urgently and my profile updated.
Nomvula N's updateReviewer Update
02 Oct 2020, 13:20Standard bank's credit card department failing to do their job, I've sent numerous emails and no one ever responds. I paid off (settled) my credit card in 2018 and they confirmed payment was received and that account had been closed. They sent me the paid up letter. Fast forward to 2020, I get to find out that my credit card is still active and this has messed up my credit report so badly because credit still shows active and credit hasn't been used since 2018 meanwhile it was paid up and I was told account was closed. No one bothered to update the account as being closed with Experian. I need someone who can sort this out urgently and my profile updated.
NN
Nomvula N's update02 Oct 2020, 13:20
Reviewer Update
Standard bank's credit card department failing to do their job, I've sent numerous emails and no one ever responds. I paid off (settled) my credit card in 2018 and they confirmed payment was received and that account had been closed. They sent me the paid up letter. Fast forward to 2020, I get to find out that my credit card is still active and this has messed up my credit report so badly because credit still shows active and credit hasn't been used since 2018 meanwhile it was paid up and I was told account was closed. No one bothered to update the account as being closed with Experian. I need someone who can sort this out urgently and my profile updated.
NN
Nomvula N's updateReviewer Update
02 Oct 2020, 13:21No phone call or email has been received from Standard Bank. No response on my emails either. Your service is pathetic.
NN
Nomvula N's update02 Oct 2020, 13:21
Reviewer Update
No phone call or email has been received from Standard Bank. No response on my emails either. Your service is pathetic.
Standard Bank's replyOfficial
13 Oct 2020, 11:35Dear Nomvula Nhlengethwa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Oct 2020, 11:35
Official
Dear Nomvula Nhlengethwa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter been responded.
Kind regards
Clint Petersen
Complaint Resolution Centre
***