bad service & long waiting time

After waiting in a queue to get into the bank,we had to then join a queue as per normal to be helped. It was quite annoying as a gentlemen who was not in the queue outside just walked right to the front desk where no teller was available and asked a lady who he had seen /known to assist him as he could not wait. The lady who wasn't hesitant at all assisted just him and then left. I'm not sure of you get special treatment if you're a certain someone buy if that's the case il do what it takes to be a special someone to get that service. Eventually when we did get help it took almost 30mins just to ask for a special limit for the day to be transferred. We had also need to meet with a consultant so while my husband was been helped by the very slow enquiry staff I decided to hold a spot in the queue like everybody else does and that again is not a problem if you know someone or you're a special someone. Once approached by the consultant and I explained that I was holding the queue for my husband and he was still busy at enquiries....she was quite annoyed and didn't acknowledge me further and didn't even tell what would happen while we waited for him to be done with what he was doing.