MM
Michael M

1 reviews | Active since May 2018

31 May 2018, 18:27

Bad service, keep passing the bucket.

I’ve made few loan applications on your website, but I’ve never got calls feom your people despite being told that I’ve been approved. The day before yesterday I did another application then finally Mduduzi Ndlovu called and everything went well and also advised that once I provide the required documents then I’ll get the funds transferred into my account but I waited the whole day then decided to call but was advised to call after 24hrs. When I called today I was told that I’ll have to wait at least 5 days, I personally believe someone is taking me for a ride and this is totally unacceptable that always I get told a different story while all that I wanted was a credit that’s all.

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Replies (2)
Standard Bank
Standard Bank's reply01 Jun 2018, 08:19
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Jun 2018, 10:45
Official

Dear Michael Mabusela

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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