Bad service is better than no service at all

Yesterday phoned the call centre to change my debit order date and banking details for my life cover, i was tranfered to 6 different departments. Really what kind of service is this!!!!! Zero service, i was using my personal phone for what? No body knows about the department but im being debited every month. <br> <br> can i just get someone to call me urgently PLEASE if its not too much to ask. <br> <br> i refuse to use my airtime for nothing.