PW
Paul W
1 reviews | Active since Jan 2016
26 Jun 2020, 13:36
Bad service internet banking limits
I app**** for a standard bank business account. Internet banking was activated but I cannot increase my limit online. My transfer limit is 0 and I cannot increase it online. I was advised to go to the bank. This is ridiculous considering the current covid-19 pandemic. Why should I queue to increase my internet bank limit. Standard bank please review your technology stack to make life easy for customers.
I had to take an entire day just to increase a limit. I am regretting opening an account with you.
Your call centre us always busy. This has been a hell experience.
I would not recommend anyone to open an account with you due to your complicated process.
Very disappointed.
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Standard Bank's replyOfficial
27 Jun 2020, 05:31 Hello Paul
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply27 Jun 2020, 05:31
Official
Hello Paul
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***