PG
Pr G
1 reviews | Active since Jul 2011
25 Sept 2020, 20:24
Bad service - instant voucher
My husband sent an instant voucher to *** on 7 Sept and it reflects accordingly in his bank statement. The person didn't get it and we were told this today.
We had the voucher resent today via the self help service only to be told it was not received again. I tested the service on myself today and it worked perfectly. This has put us in an extremely terrible situation as we are indirectly accused by the receipt and his employer of not having paid the money.
Please investigate this further as this is unacceptable!
I would like to know where this voucher is and why it is not sent out to the intended recipient. Please provide a formal investigative report so I can send this to these people!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Sept 2020, 01:17Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Sept 2020, 01:17
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
PG
Pr G's updateReviewer Update
29 Sept 2020, 14:28Good day
When will I receive some feedback regarding this matter?
An eft was now done so the voucher money needs to be refunded. Also, if the recipient did not withdraw this from Sept 7th, why wasn't this refunded into my husband's account already?
Awaiting the report regarding why the recipient did not receive the voucher. If it was sent to the phone number in question please provide proof.
When will I receive some feedback regarding this matter?
An eft was now done so the voucher money needs to be refunded. Also, if the recipient did not withdraw this from Sept 7th, why wasn't this refunded into my husband's account already?
Awaiting the report regarding why the recipient did not receive the voucher. If it was sent to the phone number in question please provide proof.
PG
Pr G's update29 Sept 2020, 14:28
Reviewer Update
Good day
When will I receive some feedback regarding this matter?
An eft was now done so the voucher money needs to be refunded. Also, if the recipient did not withdraw this from Sept 7th, why wasn't this refunded into my husband's account already?
Awaiting the report regarding why the recipient did not receive the voucher. If it was sent to the phone number in question please provide proof.
When will I receive some feedback regarding this matter?
An eft was now done so the voucher money needs to be refunded. Also, if the recipient did not withdraw this from Sept 7th, why wasn't this refunded into my husband's account already?
Awaiting the report regarding why the recipient did not receive the voucher. If it was sent to the phone number in question please provide proof.
Standard Bank's replyOfficial
09 Oct 2020, 12:34Good day Pr G,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Standard Bank's reply09 Oct 2020, 12:34
Official
Good day Pr G,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
PG
Pr G's updateReviewer Update
15 Nov 2020, 05:31Good day
I have responded to your email stating I will not divulge my personal details such as my bank card number etc. over email.
I have requested you to take the time to call me back. This was weeks ago. You have ignored this.
Terrible service from Standardbank.
I have responded to your email stating I will not divulge my personal details such as my bank card number etc. over email.
I have requested you to take the time to call me back. This was weeks ago. You have ignored this.
Terrible service from Standardbank.
PG
Pr G's update15 Nov 2020, 05:31
Reviewer Update
Good day
I have responded to your email stating I will not divulge my personal details such as my bank card number etc. over email.
I have requested you to take the time to call me back. This was weeks ago. You have ignored this.
Terrible service from Standardbank.
I have responded to your email stating I will not divulge my personal details such as my bank card number etc. over email.
I have requested you to take the time to call me back. This was weeks ago. You have ignored this.
Terrible service from Standardbank.