Bad service, *********** staff- no feedback

I had several incidents regarding BAD SERVICE with Standard bank over the past month but the latest was when I app**** for a credit card as I am travelling overseas shortly.I app**** on 18/03/2015 via the internet on the Standard bank website. After a week on 25/03/2015 I haven't received any reply so I called the number supp**** on the web to esquire. A agent told me the person working with that is on lunch but will call me back, that never happened. I phoned again the next day and spoke to another agent witch at firs told me that I must know the web applications is unreliable and all my info submitted is floating somewhere on the system. After holding for a long time she returned and said the application is approved for R90 000-00 but the card is not ordered yet. I received a Email in witch they requested a payslip and ID Etc. I am a sole proprietor and only app**** with bank statements as I do not have payslips, the call center agent did not know how to deal with this and said they could not obtain bank statements although I bank at Standard bank. I spoke to the person who requested the doc's who said I must only send my ID. It is now 2 weeks later, still no feedback or response