Bad service in the extreme

Wanted to get a 2019 ITB3 which should have been sent in 2019 at the Centurion branch. Arrived 9h33 and were no 5 in the row. An hour latter and 9 people having been called we asked when we would be helped and they had lost our names on the list. Standard bank can't even manage a queue. There were 4 african ladies at the help desk, and only the fifth lady who was an Indian noticed we had not been helped. Something that should have taken 5 minutes max took 75 minutes, time that is lost due to incompetence and cannot be regained. I will avoid Standard bank and tell people of my bad experience. We had phoned the call in centre and an african lady told us the ITB3 cannot be issued via email, but after our visit to the branch we have to wait 48 hours as a request had to be generated. Really? If staff were more informed and more service orientated they could save clients a lot of time.