IO
Ingrid O
1 reviews | Active since Apr 2009
18 Jul 2022, 12:15
Bad Service in Standard Trust Division
Standard Trust - It is very sad to have no responses since 4 April on our queries. All our emails have not been attended to. When calling the office for the person handling the Estate - no reply. The Toll free number , I would be 163 in the queue! In the past 2 years the service has reverted to minimal. And to think this Estate is for a retired Standard Bank Employee who dedicated his life to the Bank All people we had addressed emails to were *** *** *** ***
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
18 Jul 2022, 12:30Dear Ingrid Owen,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will escalate to our Trust and Estate Management team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will escalate to our Trust and Estate Management team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Jul 2022, 12:30
Official
Dear Ingrid Owen,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will escalate to our Trust and Estate Management team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will escalate to our Trust and Estate Management team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***