bad service in insurance claim take 2

refer claims 15/088512 and 15/092605 - so after having 2 leaks eventually fixed by the plumbers (in late nov and then 2 weeks back), we wait for the builders, carpets and electrician to be given approval to do their jobs. we call std bank, we email them daily for updates. Builders are next to do their bit, they say they have not had their quotes approved, so we wait. we requested this be sorted before xmas. builders confirmed they are working throughout the holidays, so this is possible. We have been std bank clients for over 30 years, but no, we have to go thru xmas with messed up walls and ceilings, ripped carpets in our passages, and no light in our passage, all due to their total incompetence in executing on these 2 claims.<br> <br> where will this end? as I asked in my last complaint to hello peter re this a few weeks back - what does it take for someone at std bank to take ownership, to run with this, to make it happen, to give service. just do the job, keep me posted. plse don't worry to blow me away or anything just a simple do the job, get it done - walls and celings, carpets and electricals - just do it.<br> <br>