BAD SERVICE - IN CRITICAL SERVICE SECTOR

Hi, I am currently a standard bank client for more than 10 years and so is my wife. I have recently upgraded to a prestige banking client as well. I have recently app**** for a home loan on the 25 of Jan. Only recieved a quote on the 2nd of Feb to which i was not happy with the meager 0.1% below prime that was offered! I sent it back to be reviewed/decreased.I was told that i would receive feedback within 24hrs. OF course i was not contacted after 3 working days! I had to phone in this morning and was told my review was rejected and the relevant person \FORGOT\" to call me. This is a critical service which needs precise and prompt feedback. I could have possibly lost my dream home because i am a loyal customer and put my faith in standard bank. Actually looking at moving both our accounts to a bank that cares! HOME LOAN ***"