Bad Service in Claims

on the 24.03.2015 my son was involved in an accident with my vehicle. after the normal procedures and an external investigator coming out to interview or should I say bully my son on the 01.04.2015, to day is the 29.05.2015, more than 60 days after the accident, I am begging the claims department to make a decision on whether my vehicle will be repaired or not. instead I am told the investigator is a manager where he works so because of so called discrepancies Everybody is scared to phone this manager, i must wait . i was given a turn around time of 5-7 working days. Phoning Standard Claims is a nightmare because of the bad service, nobody knows what is happening there. the investigator has still not returned the report for them to make a decision. i have lodged a complaint with Complaints and the resolutions. *** on the 14.04.2015, was quoted a date of 29.04.2015 for resolution. received on 28.05.2015, was told i will get feedback from resolutions, as usual nothing. i would like to have my vehicle back, its is with the Panel beater and a written response from the Claims Department who I am paying every month for this incredible bad service. ***. - 24.03.15