1 reviews | Active since Dec 2012
Bad service in card devision
On 30th August I sent through documentation that was requested of me for a limit increase on my credit card. The 3rd of September I called in and they said that it was sent for a 2nd credit review or whatever because it declined and apparently it should not have according to the agent.
She said that they would call me back as soon as they have heard anything, I did call back once or twice after that but I got the same story about they will call back. It is now the 17th September and I am still waiting for a phone call from Standard Bank, they say that the turnaround time is 5 working days at most, its been almost 3 weeks now, this is really disgusting service!!!!!!!!!
We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear keagan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear keagan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided.
Kind regards
Clint Petersen
Complaint Resolution Centre
***