bad service !! i'm moving to FNB

on the 4th of July 2015 i was ****** in Durban, town , the person ****** me<br> of my card and password, i called in to standard bank to block the card , which i did in a space of no more than 20 min, i had a limit withdraw of about 500 a day, the women i had spoken to when i blocked my card said she couldn't't tell if any money was taken out of my account,and assured me that the card was blocked, but never gave me a reference number, this had taken place on the weekend, on a Saturday late afternoon, the bank was closed by than and when i went on a Monday to get my new card, i was told i have no money in my account and that i owed the bank money for over withdrawing, when i explain to them that i was ****** she was still no help whatsoever until i had to come again and be firm with them, i was than given a card and the case was open ,which was supposes to take six working days to be sorted, it took about three weeks ,and still i had to call them to check what was happening regarding my case,i was told that they cant' refund me as the card was blocked on monday which is false, if standard bank workers had blocked the card on time i would still have my money. bad service on your part !