BAD SERVICE : HOMELOANS

Substitution of Debtors application submitted via call centre and verified in branch. a month later and no response. Only line of communication I have is phoning into the call centre who cannot give me any information on the status of the application or where it is sitting or who I can call! I have phoned the call centre every day for 7 days and still nothing!! I have escalated the matter twice, have spoken to management. They keep saying someone will get back to me but no one ever calls me back. I have another transaction which is subject to this happening and that is going to fall through due to the sheer lack of customer service and slow processes and poor systems of Standard Bank! I am truly disappointed!!!!