Bad Service from the bank

I am actually disappointed if the level of service that standard bank provided me. All I wanted is to recall a payment which I paid twice the coloured lady at enquiries told me the money will reflect in my account today morning after going to branch yesterday. Then today I speak to Thando Ndura who tells me nothing was logged no reference number and it takes 10 working days something that the coloured lady didn't share yesterday. She was in a hurry God knows why. Today i struggle to get help being transferred from one person to the another. Then finally I talk to Grissings Sibisi who doesn't lsten always talks over me.. no telephone manners .. so now I am waiting for Andile Hlabangani to call me at 3pm the latest to get this resolved . such a big bank with pathetic staff.