ND
Norman D
1 reviews | Active since Nov 2017
25 Feb 2025, 14:41
Bad service from Std Bank ***** Dept
Standard Bank ***** Dept is the pits! Don’t even try to follow up on a claim, even if you have a case number! ***, hold for 20 minutes or until you run out of airtime… No feedback whatsoever from anybody.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Feb 2025, 14:45Dear Norman,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 14:45
Official
Dear Norman,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Norman D's updateReviewer Update
26 Feb 2025, 15:39So it’s now 26th February, almost 4pm! No contact yet! I’m desperate!
ND
Norman D's update26 Feb 2025, 15:39
Reviewer Update
So it’s now 26th February, almost 4pm! No contact yet! I’m desperate!
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Norman D's updateReviewer Update
26 Feb 2025, 15:48Been holding on their ***** line for 14 minutes now, got exactly same message as yesterday…”you are number 12 in the queue. Your call will be answered in 10 minutes”. I think that’s just a standard message, nobody on the other side… Now 16 minutes…
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Norman D's update26 Feb 2025, 15:48
Reviewer Update
Been holding on their ***** line for 14 minutes now, got exactly same message as yesterday…”you are number 12 in the queue. Your call will be answered in 10 minutes”. I think that’s just a standard message, nobody on the other side… Now 16 minutes…
Standard Bank's replyOfficial
26 Feb 2025, 16:21Good day Norman,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2025, 16:21
Official
Good day Norman,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***