bad service from standdard bank insurance

We had a water pump that has bust, and on Sunday my husband did report the claim at standard bank claims department. Today it is Friday and still no feedback form the insurance. I did follow it up 3 time for this week and they just said some will call me. My water bill is going to come out very high because of the bad service. we had to put of the water on and off and now the water is leaching a lot now. i did call standard bank claim department yesterday for the last time but still no one has call me. I need to know who is going to be paying the water bill. We get this service from standard bank and everything is with standard bank, the house accounts credit card. then this is the service that they are give us.<br> I am very very unhappy with the service that we got.