Bad service from Standardbank Claims Department (Home)

<p>Received very bad service from Standarbank Claims department. Firstly I submitted my claim. Bonolo assisted us and approved the claim and told us they will cover the whole amount accept the call out fee, so we can go ahead and do the repair. Then after requesting my banking details, they paid the amount into the wrong bank account. It then took me 3 days to try to sort this out at the Claims Department. Then after a week they told me that they will correct this and make payment immediately. After 3 days again, I did not receive my payment. Then I phoned the Supervisor and asked her to assist me in this matter, after 3 hours trying to sort this out, she then informed me that payment will be made. No, after I received my payment, they only paid in less then half........ The people that assisted us from Standard bank is: Bonolo Masatsi / Phumzile Nhlapo / Yolinda Thorne. None of them could sort out our claim - why then do we have insurance??????</p>