Bad Service from Standard Home Loans

<p> I have never expected to receive such poor service from Standard Bank Home Loans, when we app**** for our Building Loan. Our Builder contacted Mr Jacques Van Heerden and he apparently appointed one of his Senior Manager Mr Govender , that is supose to assit me at anytime. What a joke, he never pick up his phone when I contact him, I left a messages for him Friday and today I'm still waiting for this responsible Snr Manager to contact me.. I just can't sort out the payments of my Builder, we hardly received any monies, and we can't complete the final work, because STD Bank take an wild guess when it come to payouts. And the calls centre is a pain, the people know that you never get the same person again, so there is different stories everytime I phone. My Builder said to me he has never had this problem with any other bank. My Builder even contacted Mr Van Heerden from my office this afternoon, and left a messages. What is wrong wit Standard Bank's service, I've never experienced such bad service, I'm mean if an Senior Manager can't even help you to sort out your problem, I felt so powerless. Can somebody please take responsibility and help me to finish my house.</p>