Bad service from Standard Bank Worcester/Robertson Business Relationship Bankers

Good afternoon. I opened a Standard Bank Business Account and last month I wanted to close the account. I paid back the overdraft and went to the Worcester Standard Bank branch and there were no business relationship banker to assist us. They told me that FC Le Roux from the Robertson branch would contact me to assist me in closing the account, but I have not heard anything from him. I was also told that a business relationship banker from Malmesbury comes to the Worcester branch, and should he/she come, they would call me to assist me with closing the account. The account should have been closed the 1st week in June, however, we are now the 1st week in July and I have not yet heard anything from Standard Bank. I will not be paying the banking fees for June, we I do not use the account anymore and it is not my fault that Standard Bank agents is too sloppy to call their customer to assist the. I would like this account closed and the banking fees for June removed.