Bad Service from Standard Bank Vehicle and Asset Finance

I would like to raise my disgust on the incompetency and terrible service I have and continue to receive from Standard bank.`since August 2021.

I bought a car from Mercedes in PMB in August 2021, after I have signed the contract the rates and instalments were amended , I complained nothing was ever done.I ended up having to live with it.

As if the above was not enough, Standard bank did not process an the debit order on my account for two months because, they claimed. that their debit order system was not working. I called the bank almost 20 times without any success to ask them to debit y account. this was eventually done. again in November the same non processing of the debit order. I called, sent email from December till April without any success. I felt defeated , surprising the debit orders for other months were going through from Dec to now.

On the 1st of April 2022, I received an SMS from Standard Bank VAF saying "Standard Bank: Hi Vincent , we value you as a client. Due to a technical issue, your VAF account has an overdue balance, we will therefore restructure your vehicle finance payment term. Further details will be sent shortly, if you would like to make an alternative payment arrangement . please please call ***" this came from a number +***

On the 24th of May 2022, I got an SMS from MacRobert Attorneys with *** claiming to act on behalf of Standard bank Vehicle and Asset Finance and ask that I called Standard Bank urgently. I called Standard Bank and they said they will sort it out it was an error.

It has been quite until until the 11th of August when I started getting SMS and phone calls from Daly Credit Corporations threatening to repossess the car amongst others. I spike to almost 3 or four people indicating to them the above information. I was referred to a lady called Jessica who said she was a manager, I relay my story and she said she will sort contact standard bank and revert back to me. I have called Styandard bank they referred me to Tsepo Manthata ***, the person does not answer his call, I have called 10 times and I am getting voice mail. The phone rings and rings till voice mail.

On Saturday, I got two calls from Daly (except numerous missed calls) the lady I spoke told me that Jessica is not a manager and she is arranging for a repossession of the car because it is 30 days in arrears. Few minutes later I got another called from the same company, Monday, Tuesday and today I am being terrorised by these calls.

I have been trying to get finality on this issue until the SMS , 01 April 2022 which I though the matter has finally ben put to rest but seemingly not. My name has been listed on Credit Bureau as a bad payer with arears on my car. My employer has brought this to my attention requesting that I make mends.

I am rather shocked that the bank will treat me this way especially after all my attempts and the SMS they have themselves sent to me. There seem to be no resolution in sight for this. I need help