BN
Buyisiwe N

1 reviews | Active since Dec 2019

28 Dec 2019, 07:42

Bad service from Standard bank their block my account with no notice

Standard-bank block my savings account because of the 13000 that was transferred to me by one of my client . I went to one of heir branches in wood-mead on the 23rd , they ask that my client should send the proof of payments which we did, but still they have not , i called their call center many time they keep telling the ***** department is working on it but they don't want to transfer me to them. I went again yesterday to Carlton center branch which is a useless worse branch, they did same thing that wood-mead did when i told that lady to call ***** course what she is doing it already been done it like she was sleeping at work course she was not even listening to me. Standard bank is a nonsense bank think twice before opening and account with them. I also have FNB and my client pays there i have never got such problems. Christmas day my kids didn't enjoy course mommy had no money , im pregnant and due anytime i cant go buy things i need for hospital and my stress level because of standard bank in-competed and their stuff ***

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Replies (3)
Standard Bank
Standard Bank's reply30 Dec 2019, 08:52
Official
Dear Buyisiwe Ngubo

Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Jan 2020, 13:28
Official
Dear Buyisiwe Ngubo

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Jan 2020, 10:01
Official
Dear Buyisiwe Ngubo

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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