Bad service from Standard Bank Private Banking Centurion

I have been a private banking client for the last 18 years and are now at the point where I want to break all ties with Standard Bank. Over the last few years I have seen a steady decline in the service I received from Standard Bank Private Banking department in Centurion specifically. They just do not answer their phones, return your calls or keep there word when they should give you feedback on requests etc. Today is 30 September 2021 and my bank card expires today. It took me a lot of fighting with them to eventually be told that I must now pick up my debit card at the Centurion branch after I specifically arranged for it to be delivered to my home address. This is just one of many problem I have with Standard Bank. The worst is that there is no one to complain to because the one is as useless as the next. To all prospected client, think carefully before you choose Standard Bank Private Banking. Shame on you Standard Bank. When I started with you back in 1997 in White River you gave excellent service even though I was not a Private Banking Client then. I bought all my properties through you. Today I only have my banking account with you which I will also close in the not to distant future.