Bad Service from Standard Bank OST

Item: Standard Bank
Rating: 1
Author: Geoffrey K

I cannot access my share trading account. A mail to "enquiries" resulted in a promise that I would be contacted within 24-48 hours. 48 hours has long since expired without any consultant contacting me. A telephone call had me waiting over 20 minutes, at which stage my airtime ran out. Terrible service.

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Replies (1)

Standard Bank's replyOfficial

30 Jan 2024, 12:37

Dear Geoffrey

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for feedback from our team.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply30 Jan 2024, 12:37

Official