BAD SERVICE FROM STANDARD BANK INSURANCE

Since the rain in November 2020 Standard Bank appointed a contractor Ken Brown to repair my roof and replace my ceiling. From Novemeber 2020 till now no work has ben done because the contractor can only do the job in March 2021. My damages has escalating and Standard bank Insurance do not care. After several emails and a new quotation I am stilling waiting for the outcome of the claim. We had a storm on 18 Jan 2021 and constant rain daily. Now all my ceiling start getting wet and hanging. My trusses are swopping wet from the daily rain. My kitchen cupboards are starting to bliss. How can you appoint a contractor that takes from Nov 2020 - 5 months to do a job. No Standard bank want to reimburse me with the 1st quotation. Do not want another contractor to do the repairs. No one from the bank follow up with me to find out of the job was done.