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michael V
1 reviews | Active since Apr 2012
07 Dec 2022, 07:57
Bad Service from Standard Bank home loans
I recently opened a Home loan with Standard bank - But every mont my premium is going up, I understand the repo rate has also gone up, But I dont have an idea of what I am paying for, no monthly statement noting.
I reached out to their email *** (as I reside outside of the country and cannot call them) and a person by the name Bridgette Mazomba responded with a range of security questions on Monday the 14th of Nov 2022. I responded the same day. I am still waiting for a response after sending 4 follow-up emails.
If I knew I would get this bad service from Standard Bank I would have rather used my bank FNB.
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Standard Bank's replyOfficial
07 Dec 2022, 08:01Dear Michael Vanrhyn
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Dec 2022, 08:01
Official
Dear Michael Vanrhyn
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team