Bad service from Standard bank home loan department.

I started to apply for a pre advance amount on my Homeloan on 18/07/21 on line. On 22/07/21 I received a pre agreement letter which I accepted . Up till the 26/07/21 NO BODY FROM Standard bank inform my that there is steps to be taken before the process of approval can go ahead. On the 26/07/21 that day when I enquired how far is the process in gave in all the out standing papers. On 28/07/21i follow up my application and die housing department in form me that all the papewrok is in place and I must wait for 48 hours before the pre advance will be availble. I waited and waited on 02/08/21 i phoned in again to ask the call agent if everything still OK. He informed me that he could not find my forms on the sisteem even with the application no I provided him he could not find the paperwork and now u must think what go thru my mind. On the 3/08/21 I call in again and I spoke with call agent Mnr X and he must know the sisteem very well and he said he could see on the sisteem when I started the application and to whom I spoke and the other call agents did nothing to resolve my problem just shift it on. Bad serves. One of the many call agents witch I spoke to thru this time go and create a debit order, which I try to explain to them that at my work is already one, he decided with out my consent that he is going to create one and two payment went to my Homeloan account. And the ask for the money to be payed back to me was also a case of its own. Bad service now look today its the 20/08/21 no one of standard bank contact me to inform me that they are sorry for the bad service witch I wrote to the complaint department. I was forced to cancelled my Homeloan with Standard bank and move to Absa Bank, what a 10 star bank correspondence is a 10, helpful and all there banking agents know there products.10 again. How standard bank treated me is I think other banking clients must sit up rite because they do not now how to run a bank. Bad service - 10. They at standard bank failed me. I'm very disappointed like sick.