1 reviews | Active since Dec 2021
BAD SERVICE FROM STANDARD BANK GOLDEN WALK
What a bad SERVICE from STANDARD BANK GOLDEN WALK. My mother has been paying a credit card for the past 10 years. She on longer has an the card,yet she has been paying yet she is always in arrears. She went to Standard bank Golden Walk, where they told her that they will not tell her the balance of her outstanding credit card. She has tried multiple times to enquire regarding the outstanding balance of credit card, Standard Bank GOLDEN WALK puts her to customer care for her to call. Image putting a lady of over 55years left on call to answer questions regarding an account she is not even aware of the outstanding balance.
Each time she tries to enquire what the outstanding balance is they refuse to tell her. This is really unacceptable.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***