SA
Saarah A
1 reviews | Active since May 2026
04 May 2026, 17:09
Bad service from standard bank forex department.
am extremely disappointed with the service from the Standard Bank Forex Department. I have received confirmation that my funds were successfully received, yet they still do not reflect in my account or on the application for me to proceed with confirmation and processing. This process typically takes less than 24 hours, but it has now been 5 days with no resolution. Even more frustrating is the complete lack of response to my emails. Communication is a basic expectation, especially when dealing with clients’ finances, and the silence from the department is unacceptable. The delay and poor communication have caused unnecessary stress and inconvenience. I expected a far more efficient and responsive service. This experience has significantly impacted my trust in their forex services
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 May 2026, 17:12Dear Saarah,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2026, 17:12
Official
Dear Saarah,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Saarah A's updateReviewer Update
04 May 2026, 17:36Dear Standard Bank Team,
Thank you for your response.
Unfortunately, this is not the first time I have experienced this issue with the Forex Department. I was previously advised that someone would assist me, but I have received no follow-up or communication from the assigned person.
I still have confirmation that the funds were received, yet they are not reflecting on my account or the application, which prevents me from proceeding. This delay is now well beyond the usual 24-hour turnaround and is causing significant inconvenience.
Please can you urgently advise when this matter will be resolved, as it is time-sensitive. I make sure to send the funds timeously for it to reflect when I need it to, providing time for the necessary process from your side. However for the past few months you have failed to meet your commitments to me as a client.
SA
Saarah A's update04 May 2026, 17:36
Reviewer Update
Dear Standard Bank Team,
Thank you for your response.
Unfortunately, this is not the first time I have experienced this issue with the Forex Department. I was previously advised that someone would assist me, but I have received no follow-up or communication from the assigned person.
I still have confirmation that the funds were received, yet they are not reflecting on my account or the application, which prevents me from proceeding. This delay is now well beyond the usual 24-hour turnaround and is causing significant inconvenience.
Please can you urgently advise when this matter will be resolved, as it is time-sensitive. I make sure to send the funds timeously for it to reflect when I need it to, providing time for the necessary process from your side. However for the past few months you have failed to meet your commitments to me as a client.
Standard Bank's replyOfficial
05 May 2026, 09:39Dear Saarah,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2026, 09:39
Official
Dear Saarah,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Saarah A's updateReviewer Update
05 May 2026, 10:03I am currently abroad so the number is not working for calls. You can call my international number on +***
SA
Saarah A's update05 May 2026, 10:03
Reviewer Update
I am currently abroad so the number is not working for calls. You can call my international number on +***
SA
Saarah A's updateReviewer Update
06 May 2026, 08:13Good morning . Can anyone provide me with updated on my money. Yesterday i called multiple times to the customer service team and everyone had a different explanation about how the forex department works. Ome person gave me a number for the forex team and another person said there is no number for forex. What kind of inconsistency is this. I've been with Standard bank for 17 years with no issue, however the service has gone completely bad.
SA
Saarah A's update06 May 2026, 08:13
Reviewer Update
Good morning . Can anyone provide me with updated on my money. Yesterday i called multiple times to the customer service team and everyone had a different explanation about how the forex department works. Ome person gave me a number for the forex team and another person said there is no number for forex. What kind of inconsistency is this. I've been with Standard bank for 17 years with no issue, however the service has gone completely bad.