TK
Thembile K
1 reviews | Active since Jan 2014
09 Dec 2020, 16:04
Bad service from Standard bank
I app**** for a readvanced on my standard bank home loan acct APP *** on the 25th Nov 2020 and the consultant told me it will take 3 days. Since then ive been calling to find the status of my application and everytime i call the status is still awaiting to be worked on. I was service by Thamsanqa Menqe a sales consultant. Other consultants keep escalating to him and his team leader to call me back but still no response. How can an application takes so long to process and not a single communication with even from an SMS.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Dec 2020, 16:33Hello Thembile
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply09 Dec 2020, 16:33
Official
Hello Thembile
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
22 Dec 2020, 13:07Good day Thembile,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply22 Dec 2020, 13:07
Official
Good day Thembile,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
TK
Thembile K's updateReviewer Update
20 Jan 2021, 15:27hi
I have never received any communication from standard bank wrt this application instead im always the one who calls to ask for the status on my application. The status is the same every time i asked for it that its still waiting to be worked on.
Regards,
Thembile
I have never received any communication from standard bank wrt this application instead im always the one who calls to ask for the status on my application. The status is the same every time i asked for it that its still waiting to be worked on.
Regards,
Thembile
TK
Thembile K's update20 Jan 2021, 15:27
Reviewer Update
hi
I have never received any communication from standard bank wrt this application instead im always the one who calls to ask for the status on my application. The status is the same every time i asked for it that its still waiting to be worked on.
Regards,
Thembile
I have never received any communication from standard bank wrt this application instead im always the one who calls to ask for the status on my application. The status is the same every time i asked for it that its still waiting to be worked on.
Regards,
Thembile