1 reviews | Active since Dec 2010
BAD SERVICE FROM STANDARD BANK
I have received a call from the official from this bank and she was so patient and wanted to know everything about the challenge the I had with this bank and I did and she then promised that I will get the bank recon on the 28th of October 24 latest and that I should go to any branch of this bank to request them to retrieve the recording of which I will go tomorrow 26 October 2024. For now, I won't recommend anyone to this bank after what they did to me and my family. I've been in and out of hospital because of stress caused by them even now I am not sure if they will resolve this matter the only time that I will be satisfied maybe once this matter can be resolved. This bank and the banking ombudsman are the same, dont care about the citizen of this country. BUT I WONT STOP FIGHTING THIS UNTIL JUSTICE PREVAILS AND I AM NOT DOING THIS ONLY FOR ME BUT OTHER VICTIMS OUT THERE WHO CANNOT FIGHT FOR THEMSELVES. These institutions like ombuds were established to help and protect us unfortunately that is not the case, I have all paper trails where both the bank and ombuds contradicted themselves and what they did to us it confirms that, we are not their first victims to be treated like this. What I am demanding from standard bank is to stop taking chances and do what is right so that this matter can be resolved once and for all or I will continue exposing them until all the victims comes out, they must stop undermining black people and also undermining the power of social media, one example is what happened to Old Mutual let alone the FNB bank. THEY MUST JUST DO WHAT IS RIGHT SO THAT I CAN LEAVE THEM IN PEACE. BEING TREATED BADLY AND VICTIMIZED BY THE BANK THAT YOU LOVED SO MUCH, WE NEVER NOT EVEN ONCE DEFAULTED ON OUR LOANS, WE HAVE BEEN LOYAL CLIENTS FOR YEARS BUT WHEN WE HAD A PROBLEM FOR THE FIRST TIME, WE WERE TREATED VERY BAD AND THEIR SECURITY POINTED US WITH THEIR RIFLES DEMANDING US TO LEAVE THEIR PREMISES, OUR SIN WAS TO GO THERE TO FIND OUT WHAT DID WE DO WRONG,, TO BE TREATED LIKE ********S. STANDARD BANK'S INTENTION WAS TO TAKE ALL OUR ASSETS. Receiving calls and emails after emails calls after calls, both landline and cellphone from Mcroberts, their debt collectors was not an easy thing, getting all these calls and emails for the account that was under debt review, the account that they were getting payment every month, The question that we are still asking ourselves is why and what did we do wrong to deserve this kind of treatment? ONLY STANDARD BANK KNEW THE REASON FOR ALL THESE.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Please see feedback below when we requested the information. Please follow the process below should you wish to take this further.
Regards,
I am well and trust you are too.
This matter has been dealt by our DCC complaints and ruled on by the OBS before.
Kindly refer to *** for the chain of events and a holistic view on the matter.
Above is another response from this bank still refusing to retrieve the voice recording, even I was asked to go to the branch to request the recording according to Daleen, the recording is ready when I asked her that, this is what I was trying to avoid being sent from pillar to post. Daleen guaranteed me I must go to the branch where Im staying as they are not allowed to give the client the recording so I have to go to the branch so that they can request the recording for me to listen to it so now all these... the question is why it is so difficult for standard bank to let me listen to this recording? I have emails that I received from one of the officials from this bank contradicting himself, this is the same official who have confirmed that he retrieved the recording and when we supposed to listen to it at the bank, that never happened instead he told us in writing that, he thought the recording will disturb the meeting while the main reason for that meeting was to listen to his recording. This official on the first email he said, the banking ombuds and the bank won't be able to assist me on the first email and on the other email, he referred us to the same ombuds what a contradiction.
The same ombuds refused to request the voice recording on my behalf in 2017-18 ALREADY and when I went back and logged a complaint again about the same matter and they, agreed in writing to investigate the matter which the matter reported last year July and I have email where ombuds confirming that they received my complaint and gave the reference number and another email were they have confirmed that they are busy with the investigations, and when they supposed to finalized their investigation and another email where they gave standard bank 15 days to provide more feedback which was last year Augus.
The bank instead of responding after 15 days as requested by ombuds of which was last year August, the bank only responded this year in February. when I ask ombuds about the bank response as what the respond provided was not true reflection of my complaints.
When I asked the ombuds as I gave them all evidence of my complaints to question the bank Ombuds instead of assisting me and respond to the bank and provide evidence, Ombud's turn their back on me and refers my matter to their section 3.9(b) of terms of reference of banking ombuds which state that the ombuds may not consider disputes or complaint that relates act omission which occurred more than three years ago. The only remembered the act only when I was insisting that they provide evidence to the bank and request the recording which is very.
The ombuds went ahead with the matter and never said anything about this act? noting that, this matter was first reported in 2019 to them and the official who was investigating this matter decided not to assist me and just chose to ignore me, and last year I logged a new complaint and the same official who is now telling about the acts, responded and investigated my complaint since last year and now when he supposed to provide me with his findings and to cross question the bank about their response as he had the evidence now his telling me about the act?
I think the only was to resolve this is to go on other social media platforms and to get legal representative.
They also refused to get the recording; the question is why is standard bank doing this to me? when they record you, they will indicate that, the recording will be made available on request, but this is not the case on my case. Only solution is to expose this even further to all social media and post casts.
Please see feedback below when we requested the information. Please follow the process below should you wish to take this further.
Regards,
I am well and trust you are too.
This matter has been dealt by our DCC complaints and ruled on by the OBS before.
Kindly refer to *** for the chain of events and a holistic view on the matter.
Above is another response from this bank still refusing to retrieve the voice recording, even I was asked to go to the branch to request the recording according to Daleen, the recording is ready when I asked her that, this is what I was trying to avoid being sent from pillar to post. Daleen guaranteed me I must go to the branch where Im staying as they are not allowed to give the client the recording so I have to go to the branch so that they can request the recording for me to listen to it so now all these... the question is why it is so difficult for standard bank to let me listen to this recording? I have emails that I received from one of the officials from this bank contradicting himself, this is the same official who have confirmed that he retrieved the recording and when we supposed to listen to it at the bank, that never happened instead he told us in writing that, he thought the recording will disturb the meeting while the main reason for that meeting was to listen to his recording. This official on the first email he said, the banking ombuds and the bank won't be able to assist me on the first email and on the other email, he referred us to the same ombuds what a contradiction.
The same ombuds refused to request the voice recording on my behalf in 2017-18 ALREADY and when I went back and logged a complaint again about the same matter and they, agreed in writing to investigate the matter which the matter reported last year July and I have email where ombuds confirming that they received my complaint and gave the reference number and another email were they have confirmed that they are busy with the investigations, and when they supposed to finalized their investigation and another email where they gave standard bank 15 days to provide more feedback which was last year Augus.
The bank instead of responding after 15 days as requested by ombuds of which was last year August, the bank only responded this year in February. when I ask ombuds about the bank response as what the respond provided was not true reflection of my complaints.
When I asked the ombuds as I gave them all evidence of my complaints to question the bank Ombuds instead of assisting me and respond to the bank and provide evidence, Ombud's turn their back on me and refers my matter to their section 3.9(b) of terms of reference of banking ombuds which state that the ombuds may not consider disputes or complaint that relates act omission which occurred more than three years ago. The only remembered the act only when I was insisting that they provide evidence to the bank and request the recording which is very.
The ombuds went ahead with the matter and never said anything about this act? noting that, this matter was first reported in 2019 to them and the official who was investigating this matter decided not to assist me and just chose to ignore me, and last year I logged a new complaint and the same official who is now telling about the acts, responded and investigated my complaint since last year and now when he supposed to provide me with his findings and to cross question the bank about their response as he had the evidence now his telling me about the act?
I think the only was to resolve this is to go on other social media platforms and to get legal representative.
They also refused to get the recording; the question is why is standard bank doing this to me? when they record you, they will indicate that, the recording will be made available on request, but this is not the case on my case. Only solution is to expose this even further to all social media and post casts.