Bad service from Standard bank debt care

Standard bank debtcare centre i sent a email on 24/03/2020 for the holiday window i recieved a reply on the 29/03/2020 We are looking at ways of assisting and a Restructure Officer will contact you in due course. I sent in another email on the 11/04/2020 and i recieved areply to say i will get a response in 7 to 10 working days i called in to debt care centre and spoke to Crystal today 14/04/2020 and she told she cannot help me i need to send in another email and i must call back in the week and speak to aline manager iasked her if i speak to one now she said due to COVID 19 the line managers are not all working and she cannot put me through this is bad service from this bank being a client more than 20 years i think it is about time i should take my bussiness some where else