Bad service from Standard Bank consultants

I'm am unsure if this is the service that clients receive from all standard bank tellers as this is the second incident. Yesterday on 19 April 2016 at 13h00 I was at Standard Bank branch to deposit money, the first problem is not being heard from by the teller informing her that I need to deposit money. This happened in numerous occasions when I speak and not heard as there is glass protection between client and the teller. Now what frustrates me the most is being shouted at when the teller discover that the money that I went to deposit was not enough as I most probably counted incorrectly and was later corrected. I do not appreciate to be assisted in that manner, those officials are at the forefront of the bank and are giving standard bank a bad image to its clients because the last thing a person expect from the bank is to be given unsatisfactory service and this could result to the bank loosing client as I am also a client of Standard Bank and has never received such service from other banks. <br> <br> The second complaint is when I went to the same branch to print a bank statement which was an urgent matter and be inform that I need to submit proof of residence which I was not told.