MM
Musa M

1 reviews | Active since Nov 2019

10 Jan 2024, 08:31

Bad service from standard bank case open at jabulani mall I'm hungry

I report ***** case 3vweeks back my card it's blocked I can't buy stationaries for my kids we are hungry me and my kids jabulani mall branch the lady just put me on the phone I must do my self follow up I think standard bank must close all the branches they don't put customers first I'm so disappointed the bank I used for more than 20 years

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Replies (6)
Standard Bank
Standard Bank's reply10 Jan 2024, 08:34
Official
Good day Musa

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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MM
Musa M's update10 Jan 2024, 13:43
Reviewer Update
For how long must I wait I waigh 3weeks it is enough you are not doing your job, if you think I ***** my self tell me rather than to make me suffer this way my money that I have in that account it's a last money I have.. I'm hungry people
MM
Musa M's update10 Jan 2024, 14:14
Reviewer Update
I receive a call from Gordon I'm not happy how he is speaking to customer he suspects that's its might happen my daughter used the card since she knows my pin I got the message when I woke up my daughter was with the aunt if standard bank is paying Gordon to tell customers nonsense I taking this to Twitter your I'm not happy how Gordon working with customer service department while he is not helping instead furs tarting the customer
MM
Musa M's update12 Jan 2024, 10:57
Reviewer Update
To whom it's may concern can I please get help regarding standard bank I feel now they are robing me of my last cent I don't have much but they took everything that I have it's now 4th week the lady by the name of BAKITHI promise to solve my problem but still she is more falling my child is opening at school Monday today they took my last money can this case be close it's fine standard bank won my last cent I can not buy my child stationaries I'm hungry can this account be closed its fine I'm done with standard bank I'm writing this with tears on my eyes first it's was Gordon who disrespect me now BAKITHI promised me she is falling me one day standard bank will rob big names they playing with because I'm poor it's fine I'm tired of fighting this you can have that money with your account I won't advice my family's to open account with standard bank
Standard Bank
Standard Bank's reply12 Jan 2024, 11:00
Official
Hi Musa

Your matter is still under review.
 
 We will reach you as soon as we have feedback.
 
 Kind regards
 Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply16 Jan 2024, 16:10
Official
Good day Musa

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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