Bad service from standard bank

Good day Mrs. Tsolo, Thank you for your email and for taking my call. Kindly note that your request for the recon and recordings have been escalated to the relevant departments for further investigation. You will receive feedback in due course.

Above is the one of hundreds of responses received from standard bank with no action. This was the last response received on the 21st of Nov 2024 from Soyisile Universal Banker, Voice Branch. Soyisile called me on the 16th of Nov 2024, and I explained everything to him, and he promised to discuss the matter with his seniors and revert back to me. The email above which was sent on the 21th Nov 2024 it was from him, now the question is why is the bank talking so long to respond to my complaint? why all these delays? this matter is being dragging since 2017, I really don't understand why all these delays for the bank to provide me with my voice recording and the recons for three of our accounts can take 7 years to clear all this matter once and for all?

Kind regards