SL
Stephani L
1 reviews | Active since Feb 2026
27 Feb 2026, 14:24
Bad service from Standard bank and DSV
I had to stop.my card because of suspicious activities on the 14th of February 2026. They said it would take 7 workinging days to recieve the new card. On day 8 I went to the branch in Upington. Card was not deliveres. Called DSV and said it would be delivered on the Wednesday ( 25th). I went today to ask where the card was and the card was still.out for delevery. An hour after I went toe the branch the card arrived. Now I have to sit in the row for the third time. This is unfair. The delay was on Standard bank and DSV side and me as a customer must just be fine with this. 7 working days are not 9 working days!!!
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Replies (2)
Standard Bank's replyOfficial
27 Feb 2026, 14:30Dear Stephani,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's reply27 Feb 2026, 14:30
Official
Dear Stephani,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's replyOfficial
02 Mar 2026, 11:44Dear Stephani,
We tried to call you multiple times to no avail.
We will be closing the request from our side.
Kindly visit your closest branch for assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
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We tried to call you multiple times to no avail.
We will be closing the request from our side.
Kindly visit your closest branch for assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2026, 11:44
Official
Dear Stephani,
We tried to call you multiple times to no avail.
We will be closing the request from our side.
Kindly visit your closest branch for assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
We tried to call you multiple times to no avail.
We will be closing the request from our side.
Kindly visit your closest branch for assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***