Bad service from Standard bank and consultant( Mokgadi)

On the 30th of July 2017 I was debited an amount of R59.00 from an unknown source I then went to the bank to query the amount and have it reversed and asked if this unknown source can be blocked as I had no clue who was debiting my bank account. The amount was reversed which caused me reversal charges. I then asked the bank to block the debit I was told that they can`t block it I need to keep on reversing as it happens. The second one happen on the 22 December 2017 luckily I had no funds in the account and the debit was not successful however I still got charged for unsuccessful debits. Today I went to the bank to have this queried as it is an inconvenience to me. I was assisted by Mokgadi and the Mamelodi Branch, she was not helpful at all I told her I wanted to know who was debiting my bank account, she seemed disinterested in helping me didn't even want to find out who was debiting my account, when she finally found the company said I have to speak to them which the only way the bank can reserve the debit order reversal changers. The call was never answered matter not sorted I need the matter sorted as my bank account cannot be debit from unauthorized companies or people also I don`t have funds to pay for debit order reversal charges.

Nthabiseng Mabena ********** 184