Bad service from standard Bank

Bad service from standard Bank, my name is Mkhuseli Mdladlamba got a vehicle finance with standard Bank, last year my car was repossessed but made settlement agreement with standard Bank and paid error's which were outstanding and continued paying my monthly installments till this date but when I check on my credit report still say's got errors on this account and apparently didn't pay now for 7 months but I'm paying every month my account is with Nadia Bhana been calling no answer, been writing emails to request perhaps statement to show how much I owe no answer still.. really confused how I'm going to see how much I owe now if she doesn't update or share statement with me..🤦🏽♂️🤦🏽♂️