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1 reviews | Active since Dec 2016

03 Dec 2016, 08:11

Bad service from Standard Bank

<p>I live in Dubai and I am trying to do an international transfer from SA to Dubai. </p> <p>4 days ago Abegail Schultz from the Customer Contact Centre E-mail Unit told me that Sephemo Mmakola would contact me. I have been waiting 3 days but have still not heard a word.</p> <p>I need the money urgently.</p>

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Replies (4)
Standard Bank
Standard Bank's reply05 Dec 2016, 13:16
Official

Good day Shell Eau Coquille

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Dec 2016, 08:31
Official

Good day Shell Eau Coquille

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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's update06 Dec 2016, 08:42
Reviewer Update

I have had one email requesting my account number which I sent but NO ONE HAS RESPONDED SINCE THEN.

DISGUSTING SERVICE.

I live in Dubai and I cannot just pop into the bank.

Standard Bank
Standard Bank's reply08 Dec 2016, 08:56
Official

Dear Shell Eau Coquille

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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