Bad service from Standard Bank

Item: Standard Bank
Rating: 1
Author: Simone R

I have sent Standard Bank numerous emails, asked for call backs, and i just get no response. I simply want to increase the limit on my Revolving Plan, but when i try online it says i must call the bank. When i try and call i am placed on hold for upwards 20 minutes. I have now decided to write this review since i see online that there are numerous complaints, it seems to be the trend. I have banked with Standard Bank for many many years.

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Replies (1)

Standard Bank's replyOfficial

02 Oct 2021, 01:25

Hello Simone

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply02 Oct 2021, 01:25

Official