VS
VUSI S

1 reviews | Active since Jun 2015

05 Oct 2016, 17:05

BAD SERVICE FROM STANDARD BANK

<p>hi there ,i have a huge problem had a cheque account and have cancelled it ,to my surprise i had to pay around r2600 because apparently my account had errors because of bank charges ,i paid that amount in full and AGAIN requested for my account to be cancelled off which they agreed like before but again to my surprise i am getting letters that i owe r1600.When i went to query this at the branch no one is able to assists me but the also reveal another one that the 1600 is for my savings account which was supposed/confirmed to be cancelled when i was offered the cheque account and the actual amount on the currect account is about r600.please please i need your prompt assistance cause this is really affecting my credit score.</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Oct 2016, 11:20
Official

Good day Vusi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Oct 2016, 15:48
Official

Good day Vusi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply31 Oct 2016, 16:12
Official

Dear Mr Sabi

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been resolved.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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